Customers have the right of withdrawal from the purchase commitment within 14 days without stating any reason.

The withdrawal period expires 14 days after the receipt of the order by the customer or any third-party that is not the carrier. A withdrawal request may be communicated to petitesenvies.com via our mailing channel or by contacting customer support during working hours.

Food products cannot be returned, the return policy only applies for handmade accessories.

 

Once the withdrawal is made, the related products may be returned to us by post using the return label that is provided inside the package; returned items must remain in their original condition and packaging. Please contact our customer service team who will gladly guide you through the return process.

Once the returned items are received and inspected, petitesenvies.com will fully reimburse the related amount paid by the customer, excluding the delivery fee, via the same pmodality of payment used at the time of order and within 10 to 20 working days following the reimbursement notification depending on the bank or service provider. Users shall receive a notification email once the reimbursement process has been initiated.

 

Any product that is received with a defect or damaged packaging will be returned free of charge and the full amount reimbursed including the delivery fee; this also applies to food products.